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Property is the strongest market in Dubai
and strong market sectors should always be supported by strong customer service
centres. It is imperative for a business to have extremely strong customer
support and feedback centres. Customer service is the back bone of any growing
business and is quickly becoming a new revenue stream for product based
business.
Dubai Property Companies have made it
easier than ever for their valued customers to keep in touch and be informed. Whatever
their schedule, and by whatever means of communication they prefer, consumers
are always guaranteed the same excellent level of service.
Property companies claim that their expertly trained customer service
representatives are waiting to hear from their clients. That their Contact Centre
receives & responds to their customers every enquiry via telephone, email,
fax or letter.
However I beg to differ, on many occasions
I have been turned down by my property dealer. Him/Her not answering their
phone or just plain out sending me emails that they are on my inquiry but not
sending me a definite result has made me loose considerable time.
On being delayed over 4 months on my
inquiry I decided to take matters into my own hands and walked in on the C.E.O.
my Agent represented and asked him what was going on. He had no idea his
customer service representative was back logging me for over 4 months.
I strongly suggest property companies get
it together and invest some of their "selling effort" on "customer service
consultancy ". I am sure they really need it now with the credit crunch hitting
the world market. The best way for them to avoid unhappy customers is to pay
some attention to their customer service representatives, train them properly
and get them to do their job the right way.
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